Privacy Policy

Ilfracombe Dustbusters
Updated: November 2025

1. Introduction

This Privacy Policy explains how Ilfracombe Dustbusters (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website, make a booking, request a quote or contact us.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Ilfracombe Dustbusters
Operated by: Kelly Raveney (Sole Trader)
Location: Ilfracombe, North Devon
Email: ilfracombedustbusters@gmail.com
Phone: 07380 951691

For data protection purposes, Kelly Raveney is the Data Controller.

3. What Personal Data We Collect

3.1 Information you provide directly

  • Name

  • Email address

  • Phone number

  • Property address

  • Access instructions (key codes, lockbox details, etc.)

  • Booking information

  • Priority cleaning list

  • Messages sent through our forms

  • Information submitted for quotes or site visits

  • Payment details (processed by third parties; we do not store card data)

3.2 Automatically collected information

When you visit our website, Squarespace may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Cookie data

  • Pages visited

  • Time spent on our site

  • Approximate location

3.3 Payment data

Payments made online are handled securely by our payment provider.
We do not store or receive full card information.

4. How We Use Your Information

We use your data to:

  • Provide cleaning services

  • Manage bookings and send appointment confirmations

  • Respond to enquiries and quote requests

  • Carry out site visits

  • Manage commercial accounts and invoices

  • Improve our website and services

  • Meet insurance, legal or financial obligations

  • Contact you regarding service updates or issues

  • Handle complaints or re-clean requests

We do not sell your data.

5. Lawful Basis for Processing

We process your information under the following lawful bases:

  • Contract (to deliver the service you booked)

  • Legitimate interests (to run our business effectively)

  • Consent (e.g., optional marketing preferences)

  • Legal obligation (insurance, accounting, compliance)

6. How Long We Keep Your Data

  • General enquiries: up to 1 year

  • Domestic clients: up to 2 years

  • Commercial clients: up to 6 years

  • Insurance or legal records: as required by law

You may request deletion unless legal obligations prevent it.

7. Sharing Your Information

Your information may be shared with:

  • Squarespace (website platform)

  • Squarespace Scheduling / Acuity (booking system)

  • Payment processors (Stripe, Square, SumUp)

  • Email providers

  • Insurance providers (if legally required)

  • Law enforcement (only where legally required)

We do not share your data with advertisers or external marketing companies.

8. Cookies and Analytics

Our site uses Squarespace cookies, which may include:

  • Essential cookies

  • Analytics cookies

  • Performance cookies

  • Functional cookies

  • Marketing cookies (if enabled later)

Users may control cookies through their browser settings.
A full Cookie Policy will be provided separately.

9. Your Rights Under UK GDPR

You have the right to:

  • Access the data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Complain to the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at: ilfracombedustbusters@gmail.com

10. Data Security

We take reasonable steps to protect your information, including:

  • Secure hosting through Squarespace

  • Encrypted forms

  • Limited access to personal data

  • Secure email practices

  • Regular internal reviews

No online platform can guarantee 100% security, but we follow industry best practice.

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be available on this page.

13. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

Ilfracombe Dustbusters
Email: ilfracombedustbusters@gmail.com
Phone: 07380 951691
Ilfracombe, North Devon