TERMS & CONDITIONS

(Updated – September 2026)

1. Introduction

These Terms & Conditions form the agreement between Ilfracombe Dustbusters (“we”, “us”) and the client (“you”). By requesting a quote, confirming a site visit, accepting a quotation or booking our services, you agree to these terms.

We provide professional cleaning services across North Devon for offices, commercial premises, managed retirement developments, communal areas, building projects and newly purchased homes.

2. Services covered

Our current services are:

• Office and contract cleaning

• Retirement communal cleaning for professionally managed developments

• Builders’ cleans and sparkle cleans

• New-home move-in cleaning for newly purchased homes

• Site visits, quotations and tender responses

We do not currently provide routine private domestic cleaning, HMO cleaning, end-of-tenancy cleaning or holiday-let/Airbnb cleaning.

3. Quotes and scope of work

Each quotation is based on the information provided, the condition and size of the premises, access arrangements, the requested tasks and the agreed cleaning frequency.

A quotation may include a written scope of work, schedule, frequency, estimated hours, price and any assumptions. Work outside the agreed scope may require a revised quotation.

For commercial, communal and builders’ work, a site visit may be required before a quotation is issued. Tender responses are subject to the information and timescales provided by the client or contracting organisation.

4. Scheduling and access

Cleaning may be arranged daily, weekly, periodically, in the morning or in the evening, subject to availability and the agreed quotation.

The client must provide safe and timely access, working lighting, water, electricity and any required keys, codes, permits or site instructions. If access is unavailable or unsafe, the appointment may need to be rearranged and charges may apply where time has been reserved.

For managed buildings and construction sites, the client or site contact must provide relevant access, induction, welfare and health and safety information before work starts.

5. Client responsibilities

The client must provide accurate information about the premises, access, hazards, required areas and expected standard.

The client must notify us of known hazards, fragile surfaces, hazardous substances, infestation, mould, asbestos concerns, unsafe areas or building works that could affect cleaning. We do not remove asbestos or carry out specialist hazardous-material remediation.

Premises must be reasonably ready for the agreed service. We may pause or decline work where conditions are unsafe or materially different from those described.

6. Pricing and payment

Prices are confirmed in writing before work starts wherever reasonably possible. Commercial and contract clients will be invoiced according to the agreed quotation or contract.

Unless otherwise agreed in writing, invoices are payable within 14 days. Where 30-day terms have been agreed, payment must be received within 30 days. New-home move-in cleans must be paid in full on the day the service is completed.

For business-to-business invoices remaining unpaid after the agreed payment date, we reserve the right to charge statutory interest at 8% above the Bank of England base rate, together with permitted debt-recovery costs.

The client must raise any invoice query promptly. Late payment may affect future bookings.

Additional work, extra time, access delays or changes requested after quotation may be charged at the agreed rate or quoted separately.

7. Cancellations and changes

Cancellation and rescheduling terms will be set out in the quotation or contract. Where a date, team or block of time has been reserved, reasonable charges may apply if the client cancels or changes the booking at short notice.

Builders’ and sparkle cleans depend on contractor programmes and site readiness. If dates change, the client should give as much notice as possible. Repeated changes, site delays or cancellations may require a revised quotation and may affect future availability.

8. Standards and limitations

We will carry out the agreed work with reasonable care and skill. Cleaning results depend on the condition, age, materials and accessibility of the premises.

We cannot guarantee removal of permanent staining, ingrained dirt, damage, wear, limescale, mould, paint, cement, adhesive or other substances requiring specialist treatment unless specifically included in writing.

9. Concerns and re-clean requests

If you believe an agreed area has been missed, please contact us promptly and provide details of the concern. We will review the issue against the agreed scope and, where appropriate, arrange a return visit or other reasonable remedy.

A re-clean does not apply to pre-existing damage, wear, permanent staining, inaccessible areas, changed requirements or work outside the agreed scope.

10. Health, safety and site conditions

We may refuse or stop work where conditions present a risk to our team, contractors, residents or members of the public. This includes unsafe access, exposed services, hazardous materials, aggressive behaviour, active construction hazards or inadequate welfare arrangements.

The client remains responsible for the safety and management of the premises or construction site and for providing accurate site information.

11. Liability

We take reasonable care while working and maintain appropriate insurance. We are not responsible for pre-existing damage, faulty or fragile items, normal wear and tear, defects, poor workmanship by others, inaccessible areas or damage arising from inaccurate instructions or unsafe conditions.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

12. Complaints and communication

Please raise any concern as soon as possible so we can investigate it fairly and professionally. Written communication is preferred for quotations, scope changes, cancellations and complaints.

13. Business information

Ilfracombe Dustbusters is operated by Kelly Raveney as a sole trader, trading as Ilfracombe Dustbusters, serving Ilfracombe and North Devon.

These terms may be updated from time to time. The version applying to a booking or contract is the version agreed when the quotation or booking is confirmed.