Free Re-Clean Guarantee Policy

Ilfracombe Dustbusters
Updated: November 2025

1. Introduction

At Ilfracombe Dustbusters, we aim to deliver high-quality cleaning at every visit.
If you are not satisfied with part of your clean, we offer a free re-clean guarantee within specific conditions outlined below. This policy ensures fairness and clarity for both our clients and our business.

2. What the Free Re-Clean Guarantee Covers

Our free re-clean guarantee applies when:

  • A specific area was genuinely missed or not cleaned to the expected standard

  • The booking was long enough to realistically complete the tasks listed

  • The client reports the issue within the required time

  • The area was accessible and not obstructed at the time of the clean

We will return to re-clean the identified areas free of charge as quickly as possible.

3. Reporting an Issue

3.1 Timeframe

You must report any concerns within 24 hours of the clean being completed. This ensures the condition of the property is unchanged and we can fairly assess the issue.

3.2 How to report

Issues must be reported by:

  • Email: ilfracombedustbusters@gmail.com

  • Phone: 07380 951691

Please provide:

  • Photos/videos of the areas concerned

  • A brief explanation of what was missed

This helps us investigate and resolve the issue quickly.

4. Situations Not Covered by the Guarantee

The free re-clean does not apply if:

  • The booking time was insufficient to complete the requested tasks

  • The property was misdescribed at the time of booking

  • Areas were inaccessible or cluttered

  • Items have been moved or the property has been used since the clean

  • The issue relates to long-term grime, mould, limescale or damage

  • The clean required specialist equipment we do not provide

  • The client has added new mess after the clean

  • The problem is caused by structural, appliance or maintenance issues

  • The issue was caused by pets, weather or additional dirt introduced after service

We cannot guarantee results on heavy build-up, stains or materials that are permanently marked.

5. Areas That Require Specialist Cleaning

Our standard guarantee does not cover areas requiring specialist treatment, including:

  • Heavy carbon build-up in ovens

  • Large-scale mould

  • Extreme limescale

  • Biohazards

  • Carpet and upholstery stains

  • Exterior window cleaning

  • Deep extractor or appliance dismantling

We do not operate as a specialist oven cleaning service; extremely soiled ovens may not reach a “like new” standard.

6. Re-Clean Process

If your request qualifies for a re-clean, we will:

  • Review your report and photos

  • Confirm the areas to be revisited

  • Arrange a suitable time to return

  • Re-clean the identified areas only

  • Ensure the work meets our standards

Re-cleans do not include additional tasks beyond the original booking.

7. Refund Policy

We do not offer refunds in place of a re-clean.
Our free re-clean guarantee is the resolution offered for any concerns raised within policy guidelines.

8. Fair Use & Abuse of Policy

We reserve the right to withdraw the guarantee if:

  • Issues are repeatedly raised without justification

  • Requests are made outside the 24-hour window

  • Evidence shows misuse, additional mess or property changes after cleaning

  • The guarantee is attempted for areas not included in the original service

This policy is designed to protect both clients and our business.

9. Contact Us

To raise a re-clean request or ask questions regarding this policy, contact:

Ilfracombe Dustbusters
Email: ilfracombedustbusters@gmail.com
Phone: 07380 951691
Ilfracombe, North Devon