PRIVACY POLICY
Updated: September 2026
1. Who we are
Ilfracombe Dustbusters is operated by Kelly Raveney as a sole trader, trading as Ilfracombe Dustbusters in Ilfracombe, North Devon.
For UK data-protection purposes, Kelly Raveney is the data controller.
Email: ilfracombedustbusters@gmail.com
Phone: 07380 951691
2. What this policy covers
This policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or site visit, invite us to tender, become a client or otherwise deal with our business.
We follow the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data-protection law.
3. Information we may collect
Depending on your enquiry or working relationship with us, we may collect:
• Your name, job title, business or organisation
• Email address and telephone number
• Premises, site or billing address and postcode
• The service required, preferred schedule and proposed start date
• Cleaning requirements, specifications, photographs or site information
• Tender, quotation, contract and correspondence records
• Access arrangements, keys, codes or security instructions where necessary
• Invoice, payment and accounting records
• Complaints, quality concerns and service history
• Any other information you choose to provide
Please avoid sending sensitive personal information unless it is necessary and we have agreed how it should be handled.
4. Website and cookie information
When you use our website, Squarespace and its service providers may collect technical information such as your IP address, browser, device, approximate location, pages visited, cookie identifiers and website interactions.
Some cookies are essential for the website to work. Optional analytics or marketing cookies will depend on your cookie choices and the features enabled on the site. Please see our Cookie Policy for more information.
5. How we collect information
We may receive information:
• Directly from you by email, telephone, website form, site visit or in person
• From your employer, managing agent, property manager, contractor or another authorised contact
• Through Squarespace, website analytics, scheduling or payment services where used
• From publicly available tender or business information where relevant to an enquiry
6. How we use your information
We use personal information to:
• Respond to enquiries and arrange site visits
• Prepare quotations, tender responses and cleaning specifications
• Provide and manage cleaning services
• Arrange access and communicate about schedules or site issues
• Manage contracts, invoices, payments and business records
• Handle complaints, quality concerns and re-clean requests
• Maintain insurance, safety, accounting and legal records
• Protect our business, staff, clients and premises
• Improve our website and services
• Send optional marketing only where permitted
We do not sell personal information.
7. Our lawful bases
We process information where it is necessary:
• To take steps at your request before entering into a contract or to perform a contract
• For our legitimate interests in running, protecting and improving our business
• To meet legal, tax, accounting, insurance or regulatory obligations
• With your consent where consent is the appropriate lawful basis, including certain optional cookies or marketing
Where we rely on consent, you may withdraw it at any time.
8. Sharing information
We may share relevant information with trusted providers or advisers where necessary, including:
• Squarespace and website, form or scheduling providers
• Email, cloud-storage, accounting and invoicing providers
• Payment processors where electronic payment is used
• Insurers, accountants, legal advisers or debt-recovery providers
• Employees or subcontractors who need the information to carry out agreed work
• Public authorities, regulators or law enforcement where legally required
We require service providers to handle information appropriately. Some providers may process information outside the UK; where this happens, we rely on appropriate legal safeguards.
9. How long we keep information
We keep information only for as long as reasonably necessary for the purpose collected.
• Enquiries and quotations that do not proceed are normally retained for up to two years
• Client, contract, invoice and accounting records may normally be retained for up to six years, or longer where required by law
• Access codes and similar operational information are deleted or updated when no longer required
• Complaint, insurance or legal records may be retained for as long as necessary to establish, exercise or defend legal claims
10. Security
We take reasonable steps to protect personal information, including using reputable website and email providers, limiting access and keeping records only where needed.
No online system can be guaranteed completely secure. Please do not send passwords, payment-card details or unnecessary sensitive information through ordinary email or website forms.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information
• Ask us to restrict or stop certain processing
• Object to processing based on legitimate interests
• Request transfer of information in certain circumstances
• Withdraw consent where we rely on consent
Some rights are subject to legal conditions and exemptions. To make a request, contact ilfracombedustbusters@gmail.com.
You may also complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how your information has been handled. We would appreciate the opportunity to address your concern first.
12. Third-party websites
Our website may contain links to other websites. We are not responsible for their content or privacy practices, so please read their privacy information separately.
13. Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page.
14. Contact
For questions or requests concerning personal information, contact:
Ilfracombe Dustbusters
Email: ilfracombedustbusters@gmail.com
Phone: 07380 951691
Ilfracombe, North Devon